Dell Versus Lenovo: Which Laptop Brand is Best?

Both Dell and Lenovo produce a variety of laptops. When somebody asks if Lenovo or Dell laptops are better, it’s difficult to give an answer without knowing anything about the consumer’s budget, intended uses, or even personal preferences.
To summarize broadly, Expert Ratings said that, “for more affordable laptops, Lenovo provides more value for money. For expensive laptops, Dell is generally more preferred by customers due to better support.
Lenovo’s ThinkPad and Dell’s Latitude laptops are both popular with business users and share many of the same features. There are only minor differences that set the laptops apart:
  • People who use their laptops in diverse conditions should consider the Rugged series from Dell.
  • On the other hand, Lenovo’s P-Series have more capabilities for expansion, so they might prove more versatile.
Based on market share, Lenovo sells more computers than Dell. However, people shouldn’t use popularity as a metric for making a purchase decision. Both individuals and companies should consider their unique needs and then shop around for prices on the specific models that meet those requirements.

Are Lenovo Laptops Reliable?

While not as famously reliable under adverse conditions as the Dell Rugged series, TechRadar said the Lenovo ThinkPad has “incredible performance.” The better Lenovo models have a good reputation for their sturdy design and good battery life. On the other end of the spectrum, TechRadar noted that one Lenovo IdeaPad Duet has a very small keyboard and finicky trackpad. Again, when it comes to laptop brands, even various series and models can earn very different reputations.

Does Lenovo or Dell Use Better Components?

Again, both brands produce laptops for various budgets and uses. The more expensive Lenovo computers, for instance, tend to use high-end components. As an example, both the Lenovo Yoga 9i and ThinkPad X1 Carbon Gen 10 use 12th Gen i7 processors and sturdy builds. Likewise, more expensive Dell computers, like the gaming Alienware series, have up to i9-12900H processors.
In contrast to Lenovo, it’s possible to still find decent Intel processors even on some cheaper Windows laptops and Chromebooks from Dell. With Lenovo, the cheaper computers tend to come with lower-end processors.
In summary, Lenovo has gained a reputation for somewhat lower prices than Dell. Top-of-the-line computers from both brands have comparable parts and builds. However, if people actually need to buy a budget-friendly computer, they might do better looking at Dell models to get higher quality at a lower cost. As an example, families that need to buy back-to-school laptops that will provide them with good processing speeds at a lower price might start their search with Dell.

Does Dell or Lenovo Provide the Best Customer Service?

Dell has a reputation of charging somewhat more for similar computer models. They also have a better reputation for customer service. While most customers expressed overall satisfaction with either their new Dell or Lenovo laptop, they sometimes expressed frustration with after-the-sale service they received from Lenovo, particularly if they needed to call in to ask a question. On the other hand, customers and reviewers often described Dell customer service as exceptional.

How Long Should Dell or Lenovo Laptops Last?

The average laptop should last three to four years. Some laptops may very well function after that point; however, they also tend to lack the hardware to run more advanced apps and software by that point. In addition, higher end laptops, like gaming laptops, can last up to 8 years if they are not accidentally broken first.

Should You Buy Laptop Insurance?

New laptops typically come with a limited warranty that covers manufacturing defects out of the box. Even used or refurbished laptops typically come with a limited warranty from the seller, but they usually only last for 30 days. Unfortunately they also do not cover common mishaps like accidental damage.
In contrast, a laptop warranty from Upsie lasts for 2 or 3 years and covers damages caused by spilling drinks or accidentally dropping the laptop. Plans are even available for used or refurbished laptops that come with at least a 30-day seller's warranty. For peace of mind and to protect an investment in a high-quality laptop, consider buying laptop insurance from Upsie.

What is Covered Under a Laptop Extended Warranty Plan?

Customers will almost always get an offer to buy overpriced extended warranties when they purchase their computer. Sadly, these warranties will generally only cover hardware or software failures and do not extend to accidental damages. For more comprehensive protection, and saving money, consider buying an Upsie extended warranty.
You can get an Upsie warranty up to 60 days after you make your laptop purchase. With Upsie enjoy 24-7 customer claims from helpful reps, and have accidental damage covered. Better yet, you’ll pay up to 70% less! Find out more about plans and prices for Upsie laptop warranties today.

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