GENERAL / USE
What is Upsie?
Upsie is a more affordable warranty option for your electronic devices, appliances and fitness equipment. We offer the same warranties and coverage as other companies, but with a smaller price tag and better service. Warranties can be purchased at your convenience on our website or mobile app.
Why is Upsie different?
Price, service and transparency differentiate Upsie from warranties you’re offered elsewhere. Upsie costs up to 70% less than retailers and smartphone carriers because we don’t over-inflate prices. We also offer 24/7 claims service and promise that a real person will answer the phone to help you. On top of that, we’ll tell you exactly what is covered in your plan before you buy it so there are no surprises when you need to make a claim. If you ever have a question, reach out to us via email or social media; we’re here for you.
Why should I buy from Upsie instead of where I buy my device/appliance?
To be honest, if you’re buying warranties elsewhere, you’re paying too much. Retailers and even our competitors mark up the price of the warranties up to 900%! That’s why our customers save up to 70% on their plans. Besides the huge savings, Upsie simplifies the purchase and claims process. We also guarantee that a real person will answer the phone when you need to make a claim. No annoying machines or runarounds.
Why do Upsie warranties cost so much less?
Upsie warranties cost so much less because we believe that everyone should be able to protect the devices that they love and use everyday. Big box retailers and smartphone carriers mark up their warranties as much as 900% to make huge profit margins! We don’t because we’re here to serve our customers, not ourselves. Simple as that.
What if I’m having issues with the app on my smartphone?
Where do I view my warranties?
Can I cancel my warranty purchase and receive a refund?
Yes, you can cancel your warranty, often for a full or partial refund. Log into your account and go to the My Account page. From there, find your warranty and hit the 'Cancel' button. Once you provide a reason and hit submit, Upsie will process your cancellation. When you cancel your plan within 30 days of plan purchase and have not made an approved claim, you will receive a full refund. If you cancel your plan after 30 days of warranty purchase and have not made a claim, you will receive a prorated refund based on how many days remain on your warranty term minus a 10% cancellation fee calculated from the prorated amount. Refunds are not available on any warranty plan with an approved claim. If you dispute a charge without submitting a cancellation request, we will charge a $25 fee to cover the cost of the chargeback.
For subscription warranties, there is no cancellation fee and you can cancel anytime. Upon cancellation, the plan will conclude after the billing cycle finishes. If no claims have been made and cancellation is initiated within the first 30 days of the policy you will be issued a full refund.
Do Upsie warranties include coverage for lost or stolen devices?
No, our warranties do not include protection against lost or theft. Should this happen to one of your devices, please reach out so we can cancel your plan. If you have not made a claim on your plan, we will send you a prorated refund for the remaining value of your contract.
SIGNUP / PURCHASING UPSIE WARRANTY
What items can I buy coverage for?
Upsie covers most electronic devices and appliances. If it has a power source, we can probably cover it.
Can I protect a device purchased outside of the USA?
No, unfortunately we can only protect devices purchased within the USA.
Why don’t I see my specific device/appliance model?
Upsie covers all makes/models within the selected product category/brand (as long as they come with at least a 90-day manufacturer’s warranty in the United States or for subscriptions the original price must be under $1899 before tax and discounts). We included the most commonly used products and brands for your searching convenience. If we’re missing something, let us know! Please shoot us an email at [email protected], give us a call at 1-877-844-7745 or use the Contact Us page.
What if you don’t have a category for my item?
We are continuously adding more categories and items within those categories. If we’re missing something, let us know! Please shoot us an email at [email protected], give us a call at 1-877-844-7745 or use the Contact Us page.
What if I already have a warranty through my provider/retailer?
The nice thing about warranties is that you have the freedom to cancel at any time. Check your terms and conditions for information about canceling your current plan.
Do I need proof of purchase? Do I need to have a receipt for my product?
Yep! To purchase traditional term warranties through Upsie, your item must have been purchased within the last 120 days for smartphones, 11 months for televisions, 11 months for major appliances, 11 months for fitness equipment, and 60 days for everything else. You will need valid proof of purchase to activate your Upsie warranty. Your proof of purchase must show the date of purchase, the manufacturer, the model number and the purchase price. However for Subscription warranties for Smartphones, receipts are optional - you only need to upload a proof of purchase if you wish to prove you purchased the device in the last 30 days in order to waive the 90 day claims waiting period.
Why do you need my receipt?
For term warranties in order to make a claim, your receipt verifies the following information: the date of purchase, the manufacturer, the model number and the purchase price.
What if I lost my receipt?
If you lose your receipt, you have a couple of options. First, try getting a reprint of the receipt from the retailer or provider where you originally purchased your product. If they cannot give you a receipt, you may be able to call the manufacturer with the product ID or serial number and get proof of purchase/ownership.
What if I can’t upload a picture of my receipt?
Please email us at [email protected] and include the following information: Warranty identifer number in the subject line (found in your warranty details page, under “My Stuff.”) and a clear image of receipt. You can also forward the online retailer’s receipt if it was emailed to you.
My item was on sale. Can I get a warranty for the full replacement value?
Yes! You should purchase your warranty to cover the full retail value so you can receive a replacement if your item breaks and cannot be repaired. Simply look up the MSRP online or look at the price of the item before it went on sale.
Do you cover items labeled as open-box?
Yes, for term warranties, as long as the product was purchased in a store, and the product’s original manufacturer’s warranty still has time left on it. It also must be in excellent condition without any damage. For Subscription warranties, the only eligibility requirements are that it is not currently broken and that the original MSRP is under $1899 before tax and discounts.
Can I get coverage for my refurbished or used item?
Yes, you can purchase a term warranty on most used/refurbished electronic devices as long as they come with at least a 30-day seller or manufacturer warranty and were purchased within the last 60 days (120 days for smartphones). We are currently only able to protect new televisions, fitness equipment, major appliances, and outdoor & tools electronics. For subscription warranties, we are able to protect new, refurbished, and recently repaired items as long as they originally cost under $1899 before tax and discounts.
Does it have to be a new item?
No, you can get term warranty coverage on new, used and refurbished consumer electronics. Devices must be purchased within the last 60 days (120 days for smartphones) and come with a manufacturer or seller warranty. However, TV's, appliances and fitness equipment must be purchased new within the last 11 months. For subscription warranty coverage, devices simply must be in good working condition and have been purchased in the US for less than $1899 before tax and discounts.
What is Upsie's shipping policy for new purchases?
Upsie warranties are sold directly to the consumer through the Upsie.com website. Following a transaction, all communication related to sold warranties is done digitally. Upsie does not ship any material items related to new warranty purchases. Upsie uses two day shipping if you choose to use our mail in repair option after making an approved claim.
How much does it cost and how long am I covered?
You can find coverage and pricing information by browsing the different warranties that we offer. Simply select a category and price before tax & discount for the item. We might ask for the brand, too. You can also use the Upsie barcode scanner within the app to automatically pull up warranty coverage and pricing information on that item.
How will I get my policy?
You can access your policy immediately after purchasing your Upsie warranty by logging into your account. You will receive your official policy via email 5-7 business days after you activate your warranty by uploading your proof of purchase for term warranties and answering a few questions about your device. For subscription warranty coverage, receipts are not required for activation, and your policy starts immediately after purchasing.
What if I purchased my device on eBay?
Upsie does protect items purchased on eBay. However, regardless of unopened packaging or "NEW" in the listing, all items purchased on eBay must be protected by Upsie as used items. The device must be protected at the price paid for the device (before tax/discounts), unless the reseller marked up the item above Manufacturer's Suggested Retail Price (MSRP) in which case it can be protected up to the MSRP (example: a PS5 selling for $1,000 can only be protected up the $499 MSRP). An emailed receipt from the seller is an acceptable form of proof of purchase for activation of your Upsie warranty. Please make sure the receipt includes the following:
- Date of purchase
- Product purchased
- Price before tax and discounts
Upsie protects used or refurbished devices that include a minimum 30 day seller's warranty or 30 days remaining on the manufacturer's warranty. Upsie cannot protect used items that are already damaged, defective, or are not in good working order.
These restrictions do not apply to Upsie subscription warranties.
How do I make a claim?
Starting the claims process is simple. Go to the "My Stuff" page and select the proper plan. A claims number will be listed. Simply call the Upsie claims center and our staff will take care of you.
Is there a deductible?
Deductibles vary per plan, and some may not have a deductible at all! We clearly list what the deductible price will be before you buy a plan. Deductible prices vary from $0 - $150 for top-tier smartphones.
How do I file a claim without the use of my smartphone/app?
To make a claim without the use of the app, go to upsie.com and use the claim number provided. You will need your receipt. If you no longer have the original copy, you can email [email protected] if you’ve submitted it in the app, and we will send it to you.
Why do I have to call someone to make a claim?
Upsie wants to offer you the best possible customer experience, so we want to talk with you directly to efficiently help you through the claims process.
Does Upsie coverage work on stolen or lost items?
Unfortunately, not at this time.
What happens when I purchase accidental coverage?
If purchased, accidental coverage augments your service agreement by providing protection against sudden and unforeseen accidental damage from handling your product, provided such damage was in the course of regular and normal use of the product by you. For smartphones, if accidental coverage was purchased the same day of product purchase, then you can make a claim whenever. Otherwise, you can make a claim on the 31st day from when the warranty was purchased. For all other products, if accidental coverage was purchased, then you can make a claim on the 31st day from when the warranty was purchased.
What happens if I make a claim but my Upsie warranty wasn't the right one to cover my product?
If you buy the wrong Upsie warranty to protect your product and attempt to make a claim, our claims department will deny your claim, deactivate your plan, and issue you a refund.
What is the claims call center doing?
We can confidently say that our claims call center operations will not be impacted. The call center in Florida is working 100% remotely and operations are running at full capacity. You can still call to make a claim 24/7/365.
What is the Upsie repair center doing?
Our repair center is operating under all CDC guidelines to maintain a safe and clean environment and prevent spread of the virus. A complete disinfection of our facilities and every item delivered to us will be subjected to sterilization and again prior to shipment back to the customer.
Are local repair centers in operation?
Due to the situation, governments and businesses are making rapid changes and policies vary by location. A majority of our walk in repair providers have reopened, however, many continue to operate with reduced hours. For questions, please contact us. We strongly encourage everyone to stay informed and follow the recommendations of your local health authorities.
My appliance, TV or fitness machine is not working. Can I make a claim?
We have continued in home repair for appliances, fitness equipment and TV’s. Technicians wear masks and maintain 6 feet of distance from customers. Our service providers confirm the appointment in advance. They take this opportunity to ask the customer a couple questions to make sure no member of the household has experienced any symptoms related to COVID-19 in last 72 hours.
What are our employees doing?
Internally, we have asked our employees to work from home to ensure the health and safety of all of our teams. Though working remotely, claims service center and customer support teams will continue to be available to assist you with your claim and answer any questions you may have. Please see the Q&A’s below for answers to common questions regarding how we are managing operation during COVID-19.
I have a current claim open. What will happen now?
For those with current claims, our teams are working to provide everyone the support and service they need. Our focus is maintaining the same level of service to ensure your claims are processed quickly and safely.
I need to make a claim; can I still get my device repaired?
We are working hard to continue the same service and support needed during this time.
My device is at your repair center. What happens if there is a mandated quarantine?
Our repair center will work to ship out as many completed repairs as possible. We will address those in transit on a case by case basis.
How can I stay informed?
One of the most important things you can do right now is to stay informed from trusted resources. We recommend monitoring the CDC website for current updates and recommendations. Because the situation and policies vary by location, we encourage everyone to also follow the recommendations of your local health authorities. Please contact us if you have any additional questions.